575 Lakeridge Road, Whitby, ON L1P 1Z9
Oshawa: 905-666-9993
Total Home Comfort Heating & Air Conditioning COVID-19 Response

Total Home Comfort Heating & Air Conditioning COVID-19 Response

Total Home Comfort takes many safe COVID-19 precautionary measures, to ensure the health and safety of our clients, and our team.

Our COVID 19 Service Call Protocols include:

  • We request that our homeowners remain at least 6 feet away, at all times.
  • There will not be any personal contact with anyone during our service call.
  • We will call when en-route, then again once we have arrived at your location.
  • We will knock on the door, enter the premises, then head straight to the unit that requires servicing.
  • After completion of the service, our customers will be sent the invoice, via email, and we request payment for the service at that time.

Our Procedures:

The day before we will call and ask:

  • Have you been travelling in the last 2 weeks?
  • Have you had any flu like symptoms, or been in contact with anyone with flu like symptoms in the last 2 weeks?
  • Have you had any contact with anyone testing positive for COVID-19?
  • If all the answers are NO, our office will email the invoice and set up payment via credit card.
  • We will not process the credit card until the installation is complete.
  • The installer will do the walk through of the system via cell phone while still on site.
     
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